Privacy Policy – Fuse Service HVAC & Appliance Repair

Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fusechicago.com/ (the “Website”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.

At Fuse Service, we respect your privacy and are committed to protecting your personal data.

Information We Collect

We may collect the following categories of personal information in accordance with applicable U.S. federal and Illinois state privacy laws:

Identifiers (name, email, phone number, address, IP address);

Commercial information (services purchased, considered, or history);

Internet or other electronic network activity (browsing, device data, interaction with ads/content);

Geolocation data (approximate location from IP address);

Professional or employment-related information (if voluntarily provided);

Inferences drawn to create customer profiles (preferences or service needs).

We do not collect or process “Sensitive Personal Information” beyond what is necessary to provide requested services. By completing forms on our website, you consent to receive SMS communications from us, including news, promotions, and other updates. Please note that your SMS opt-in information is kept strictly confidential and is not shared with any third parties.

How We Use Your Information

We may use the information we collect for the following purposes:

To provide you with our best products and services;

To improve our website and user experience;

To personalize your experience on our website;

To communicate with you about our products and services;

To comply with legal obligations.

Purposes for Each Category of Information

Each category of data listed above may be used for the following purposes:

Service delivery and account management

Customer service and appointment scheduling

Marketing, promotions, and SMS notifications (only with consent)

Analytics and website performance

Call-tracking

Fraud prevention and security monitoring

Automatic advanced matching

Legal and regulatory compliance

How We Share Your Information

We may share your personal information with third-party service providers who help us with the operation of our website, such as hosting providers, payment processors, and analytics providers. We may also share your information with law enforcement or other government agencies if required by law. Below is the list of tracking providers, advertising and analytics partners that we may use:

Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
Service Titan DNI
Service Titan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tool
Microsoft Ads
Contractor Commerce

How We Process Your Information

We process personal information only for the purposes described in this Privacy Policy, including providing services, managing customer relationships, scheduling, billing, communication, and operational support. We use ServiceTitan, a trusted third-party field service management platform, to store and manage customer information, including contact details, job history, appointment data, communication logs, invoices, and service records. By using our services, you acknowledge that:

All customer information is securely stored within ServiceTitan’s systems;

ServiceTitan may maintain system logs related to platform usage, access, and operational activity as part of its standard security practices;

Contractor does not itself maintain or permanently store detailed system logs outside of ServiceTitan.

We encourage you to review ServiceTitan’s privacy practices for additional details about their data handling.

Processing Activities

We process your information for:

Service scheduling and dispatch

Customer communication (email, SMS, phone)

Billing, invoicing, and payment processing

Service recommendations and follow-up

Record-keeping required for business and legal compliance

Website and system analytics (non-sensitive)

How We Protect Your Information

We use a combination of administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:

Encryption of data in transit (e.g. HTTPS/TLS)

Access controls and authentication

Secure data storage with firewalls and security technologies

Routine security monitoring

Vendor and service-provider oversight

Employee training on privacy and security best practices

Incident response procedures in the event of a data breach

While we take reasonable steps to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

SMS Communication Policy

By using our services and the Website, you consent to receive SMS communications from us. Information obtained as part of the SMS consent process will not be shared with third parties.

If you have consented to receive text messages from Contractor, you may receive messages related to recurring services, appointment confirmations, service updates, or customer support.

Standard Messaging Disclosures:

Message and data rates may apply.

You can opt-out at any time by texting “STOP.”

For assistance, text “HELP” or visit our Privacy Policy and Terms of Service.

Your Rights

Under applicable U.S. federal and Illinois consumer protection and privacy laws, you may have the right to:

Request access to personal information we maintain;

Request correction of inaccurate personal information;

Request deletion of personal information where permitted by law;

Opt out of marketing communications, including SMS and email.

To exercise these rights, please contact us using the information provided below. We may request additional information to verify your identity before fulfilling your request.

Data Retention Disclosure

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business purpose.

Cookies and Tracking

We may use cookies and other tracking technologies to collect information about your use of our website. Cookies may be accepted or rejected through browser settings. Disabling cookies may affect website functionality.

We do not use cookies for cross-context behavioral advertising.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our use of your personal information, please contact us via email: support@fusechicago.com

Effective date: 11.18.2025
Last updated: 11.18.2025

Joey C.

This company was absolutely amazing. Good pricing, quick response, and was able to come out the next morning. Bek was extremely informative and was nice as can be. After having two failed other contractors, Bek was able to fix our dryer in no time. He even had the part on hand! After leaving, our dryer is working like new. Thank you so much for your help Bek. We will definitely be coming back for any other appliance repair needs.

Ryan Y.

Good price and solved the problem quickly. .

Matt L.

these guys were great. They were available to come out and fix my dryer the next day. once they took it apart to identify the problem, they explained it to me and gave me the option to clean and oil the motor which could still be used. I appreciate not getting sold an entire new motor and blower if it was not needed. They were also quick and offered a good price for their service and timeliness. Will use them in the future!

Catherine May K.

This team communicated both on the day of the service as well as when we scheduled the service. The team is knowledgeable and respectful. I'm sure to use them for regular hvca

Todd S.

I was very pleased with switch service HVAC and appliance. Called and set an appointment in a timely fashion. Technician was very knowledgeable and did exactly what he said he would do at a very fair price. I will use them again.

Lily M.

We will always be using Switch service from now on! After a bad experience with a GE technician, Technician Bek saved our washer/dryer combo machine. He diagnosed the problem right away, clearly explained everything, and the pricing was fair and transparent with no surprises. The turnaround was very fast -- as soon as the part arrived, he came back quickly and had everything up and running the same day. You can tell he really knows what he's doing and cares about his work. SO happy we found him and Switch Service. Highly recommend!

Charles M.

Switch Service replaced the ignitor on my oven. The were quick and professional. The oven is working great now.

Joanna W.

Scheduled an appointment for microwave and refrigerator repair. Bek arrived on the early side of our appointment time range which is alway nice. Bek fixed both appliances. He also looked at our dishwasher in case. Bek was prompt, thorough and helpful. I will use his services again and recommend him to others. Also, great price range. Sincerely, Joanna

Bridget S.

Vlad was prompt, fixed our problem, and was very courteous and neat. We highly recommend this company.

Jessica C.

The company itself was very communicative via call and text about my appointment and what issue I was having with my washing machine. They gave me a two hour time window, and Bek, the assigned technician, was also great at communicating when he would be heading my way and when he was close, so I was not just anxiously waiting around during the window. When he arrived, Bek was able to diagnose and fix my washer very quickly and efficiently. Thankfully it was a relatively easy fix, and he was prepared with the replacement part needed in his truck already! He was very friendly and he made sure everything was in working order before he left. Great service!