Privacy Policy

Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fusechicago.com/ (the “Website”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.

At Fuse Service, we respect your privacy and are committed to protecting your personal data.

Information We Collect

We may collect the following categories of personal information in accordance with applicable U.S. federal and Illinois state privacy laws:

Identifiers (name, email, phone number, address, IP address);

Commercial information (services purchased, considered, or history);

Internet or other electronic network activity (browsing, device data, interaction with ads/content);

Geolocation data (approximate location from IP address);

Professional or employment-related information (if voluntarily provided);

Inferences drawn to create customer profiles (preferences or service needs).

We do not collect or process “Sensitive Personal Information” beyond what is necessary to provide requested services. By completing forms on our website, you consent to receive SMS communications from us, including news, promotions, and other updates. Please note that your SMS opt-in information is kept strictly confidential and is not shared with any third parties.

How We Use Your Information

We may use the information we collect for the following purposes:

To provide you with our best products and services;

To improve our website and user experience;

To personalize your experience on our website;

To communicate with you about our products and services;

To comply with legal obligations.

Purposes for Each Category of Information

Each category of data listed above may be used for the following purposes:

Service delivery and account management

Customer service and appointment scheduling

Marketing, promotions, and SMS notifications (only with consent)

Analytics and website performance

Call-tracking

Fraud prevention and security monitoring

Automatic advanced matching

Legal and regulatory compliance

How We Share Your Information

We may share your personal information with third-party service providers who help us with the operation of our website, such as hosting providers, payment processors, and analytics providers. We may also share your information with law enforcement or other government agencies if required by law. Below is the list of tracking providers, advertising and analytics partners that we may use:

Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
Service Titan DNI
Service Titan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tool
Microsoft Ads
Contractor Commerce

How We Process Your Information

We process personal information only for the purposes described in this Privacy Policy, including providing services, managing customer relationships, scheduling, billing, communication, and operational support. We use ServiceTitan, a trusted third-party field service management platform, to store and manage customer information, including contact details, job history, appointment data, communication logs, invoices, and service records. By using our services, you acknowledge that:

All customer information is securely stored within ServiceTitan’s systems;

ServiceTitan may maintain system logs related to platform usage, access, and operational activity as part of its standard security practices;

Contractor does not itself maintain or permanently store detailed system logs outside of ServiceTitan.

We encourage you to review ServiceTitan’s privacy practices for additional details about their data handling.

Processing Activities

We process your information for:

Service scheduling and dispatch

Customer communication (email, SMS, phone)

Billing, invoicing, and payment processing

Service recommendations and follow-up

Record-keeping required for business and legal compliance

Website and system analytics (non-sensitive)

How We Protect Your Information

We use a combination of administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:

Encryption of data in transit (e.g. HTTPS/TLS)

Access controls and authentication

Secure data storage with firewalls and security technologies

Routine security monitoring

Vendor and service-provider oversight

Employee training on privacy and security best practices

Incident response procedures in the event of a data breach

While we take reasonable steps to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

SMS Communication Policy

By using our services and the Website, you consent to receive SMS communications from us. Information obtained as part of the SMS consent process will not be shared with third parties.

If you have consented to receive text messages from Contractor, you may receive messages related to recurring services, appointment confirmations, service updates, or customer support.

Standard Messaging Disclosures:

Message and data rates may apply.

You can opt-out at any time by texting “STOP.”

For assistance, text “HELP” or visit our Privacy Policy and Terms of Service.

Your Rights

Under applicable U.S. federal and Illinois consumer protection and privacy laws, you may have the right to:

Request access to personal information we maintain;

Request correction of inaccurate personal information;

Request deletion of personal information where permitted by law;

Opt out of marketing communications, including SMS and email.

To exercise these rights, please contact us using the information provided below. We may request additional information to verify your identity before fulfilling your request.

Data Retention Disclosure

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business purpose.

Cookies and Tracking

We may use cookies and other tracking technologies to collect information about your use of our website. Cookies may be accepted or rejected through browser settings. Disabling cookies may affect website functionality.

We do not use cookies for cross-context behavioral advertising.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. We encourage you to review this Privacy Policy periodically.